Welcome to the Help Center! Please Read This First.
You are looking at our new Help Center. We have designed this help center to make your job easy in finding the information you are looking for and in getting the support you need. If you have any questions about using this help center, please see Using the Help Center to get support.
If you want to open a support ticket, please do so above with the "Sign Up" button and give us your software version, a description of your problem and select the priority of your issue - "Urgent" , "High ", "Medium "or "Low ". Your request will be routed accordingly. If you do not receive a response within the listed "ResponseTime" below, please call (862) 247-8090. Please note that you must have your ticket number handy when calling this number.
Here are the response times for these levels:
Support Level: Response Time: Resolve Within:
Urgent 1 Hr. 4 Hrs.
High 4 Hrs. 12 Hrs.
Medium 8 Hrs. 1 Day
Low 1 Day 3 Days
Note: Please include a screenshot for any error you are receiving. You can attach it to your request on the "Report An Incident" screen.